Our Model

At WGU Labs, we don’t just envision change - we build, test, and scale it

From insight to impact: how we advance higher education & workforce equity

As the innovation engine of Western Governors University, WGU Labs blends the strength of a national higher-education institution with the agility of an innovation lab and the support of our like-minded partners to take on entrenched barriers facing adult learners, first-generation students, and historically underserved talent. Our multi-disciplinary team works end-to-end to move ideas from research through piloting to large-scale adoption.

Why we work this way

A learning-and-work ecosystem in transition

The postsecondary and workforce landscape is evolving rapidly, shaped by new technologies, shifting employer needs, and learners balancing complex lives. Too many skilled individuals, what we call Stranded and Rising Talent, face systemic barriers that limit their educational and career advancement. WGU Labs exists to change that.

Through rigorous research, human-centered design, and real-world implementation, we develop and scale practical solutions that expand access, improve quality, and strengthen pathways between learning and work.

We don’t just identify what works — we build, test, and partner to bring it to scale.

How we do it

Driving impact through innovation

Our model is built around four core pillars, which, together, enable full-cycle innovation. Each pillar is rooted in rigorous research, design-thinking, field testing, and partnership activation.

Examine

What we do

Identify effective practices, reveal gaps, and provide the data necessary to shape strategic intervention.

Why it matters

Identify effective practices, reveal gaps, and provide the data necessary to shape strategic intervention.

Build

What we do

Design learning tools, curriculum, student-support systems, and new program models grounded in learning science and adult-learner realities.

Why it matters

Rapid prototyping and design-focused thinking reduce friction and enhance relevance.

Connect

What we do

Forge partnerships across higher ed, workforce and employer networks, and EdTech and innovation venture communities. We test new solutions in real-world environments.

Why it matters

Pilots and field-tests with partners accelerate learning and readiness for scale.

Grow

What we do

Invest in and incubate early-stage ventures aligned with our equity-and-impact mission.

Why it matters

Systems change isn’t just about tools; it requires ecosystem building and capacity to grow.

This framework allows WGU Labs to take a holistic path - from idea to testing, from pilot to broad deployment. To date, we have executed dozens of research and design initiatives, supported over 50 early-stage companies, and helped co-develop scalable tools that = support postsecondary access and success

How we grow

Growth priorities: where we’re doubling down

Effective Personalized Learning

To serve adult and nontraditional learners, personalization isn’t optional—it’s essential. We will advance adaptive learning experiences that reflect real learners’ lives: dynamic feedback, authentic assessments, differentiated paths, and higher-order skills.

Holistic Support Systems

We design and test learning tools, programs, and models grounded in evidence and learning science.

Workforce-Aligned Benefit & Value + Lower Cost of Delivery

We collaborate with higher education institutions, workforce partners, and EdTech innovators to pilot and scale what works.

Partnering for scale

We partner
and scale
with aligned changemakers

Our model depends on collaboration. We partner with like-minded organizations for system-wide change to greater impact learners everywhere.

Co-design and Pilot

We collaborate with institutions, employers, and EdTech partners to design, test, and refine innovative learning models in real-world settings.

Scale Mechanisms

Once proven, we work with partners to expand successful solutions across systems and regions through flexible funding and implementation models.

Shared Governance & Data

We emphasize transparency and shared learning by co-developing evaluation frameworks and openly sharing evidence and insights.

Venture & Ecosystem Support

We partner with funders and ecosystem builders to scale early-stage innovations into sustainable, system-level change.

Dissemination & Public Learning

We share research, insights, and best practices broadly through publications, events, and thought leadership to drive field-wide impact.